Kanji Laundry, Inc. (http://www.kanjilaundry.com) is committed to carefully accounting for its clients' belongings during each part of the pickup, cleaning and delivery process.

In the event that a client determines to be missing one or more articles of clothing, claims must be made to Kanji Laundry by telephone or email within 24 hours of the corresponding delivery. Kanji Laundry will have a customer service representative investigate the inquiry immediately and ensure that delivery of located missing items takes place as soon as possible. Unless a list of articles is left in the bag, our count must be accepted as accurate.

Our laundry staff is trained to follow the instructions provided on garment tags affixed to clothing items and any special instructions provided by a client either online or on paper that they include with their order. Kanji Laundry does not assume any responsibility for any discoloration, shrinkage or other damage that occurs due to failure of a client to provide special instructions for treatment.

In addition, Kanji Laundry does not assume any responsibility for items left on and/or in clothing that is submitted for cleaning. While our laundry staff does check for such items, Kanji Laundry does not assume responsibility for discoloration, shrinkage or other damage that may ensue due to the failure of a client to remove any non-washable articles from their order.

In the event that Kanji Laundry deems itself responsible for losing or damaging a client's belonging(s), the company will provide compensation in the form of account credit up to a maximum of five times the total value of the corresponding order. All client compensation matters are decided on a case-by-case basis at the discretion of management.

If you have any questions, concerns, or comments about our policy for lost & damaged items, please email help@kanjilaundry.com.